FAQ

Frequently Asked Questions (FAQ) – Held By The Word

🛍️ What is Held By The Word?

Held By The Word is our Christian apparel and gift collection created to share faith-filled reminders, scripture-inspired messages, and meaningful designs that encourage you to keep God at the center of everyday life.

👕 How do I choose the right size?

We recommend checking our size chart on each product page before ordering.

💡 Tip: If you’re between sizes, consider sizing up for a more relaxed fit.

📦 How long does shipping take?

  • Processing time: 2–5 business days
  • U.S. shipping: 3–7 business days
  • International shipping: 7–15 business days

You’ll receive a tracking number once your order ships.

🌍 Do you ship internationally?

Yes! We ship worldwide 🌎
Please note that international orders may be subject to customs fees or import taxes.

🔁 Can I return or exchange my item?

Because our products are made-to-order, we do not accept returns or exchanges for sizing or preference.

However, if your item arrives damaged, defective, or incorrect, we will gladly replace or refund it. Just contact us within 7 days of delivery.

❗ What if my order arrives damaged or incorrect?

We’ve got you covered ✅
Send us:

  • Your order number
  • A photo of the issue

We’ll make it right with a replacement or refund.

📬 My order says delivered, but I didn’t receive it. What should I do?

First, check with neighbors or your local carrier. If you still can’t locate it, contact us and we’ll help resolve the issue.

🧵 Are your shirts good quality?

Yes! We focus on comfort, durability, and print quality. Each item is made with care to ensure it looks and feels great.

🎨 Are your designs limited?

Yes—many of our designs are part of limited-run collections, which means they may not be restocked once they’re gone.

💳 What payment methods do you accept?

We accept all major payment methods, including:

  • Credit/Debit cards
  • PayPal (if enabled on your store)

📧 How can I contact you?

We’re here to help!
Reach out anytime at: mail@heldbytheword.com

💡 Why choose Held By The Word?

Choose Held By The Word because we are more than a Christian POD brand—we create faith-filled apparel and gifts designed to speak truth, inspire hearts, and help believers carry God’s word into everyday life.

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